Refund and Returns Policy
Effective Date: December 19, 2024
At ParmigianiGlow.com, we strive to ensure that our customers are completely satisfied with their purchases. If, for any reason, you are not satisfied with your order, this Refund and Returns Policy outlines the process for returning or exchanging items, as well as how we handle refunds. By making a purchase, you agree to the terms outlined below.
1. Return Eligibility
1.1 General Return Conditions
We want our customers to be fully satisfied with their purchases. If you are not happy with your order, we accept returns under the following conditions:
- Items must be returned within 30 days of the delivery date.
- The product must be unused, unworn, and in its original condition.
- The item must be returned in its original packaging with all accessories, labels, and tags still attached.
- Returns for items that are damaged, altered, or used will not be accepted.
- Personalized or custom-made items are not eligible for return, unless they are defective or incorrect.
1.2 Defective or Damaged Items
If you receive an item that is defective, damaged, or incorrect, please contact our customer support team immediately at info@parmigianiglow.com. We will provide instructions for returning the item and offer you a replacement, exchange, or refund, as applicable. ParmigianiGlow.com will cover return shipping costs for defective or incorrect items.
2. How to Return an Item
2.1 Return Request
To initiate a return, you must first contact our customer support team at info@parmigianiglow.com. In your return request, please include the following information:
- Your order number
- The name of the product you wish to return
- The reason for the return
- Whether you prefer a refund, exchange, or replacement
Once we receive your return request, we will provide you with return instructions and a return address.
2.2 Return Shipping
The customer is responsible for the cost of return shipping, unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as ParmigianiGlow.com cannot be held responsible for lost or damaged returns.
2.3 Return Address
Please ship your return to the address provided by our customer service team. Return shipments must be sent within 30 days of receiving your order. Returns outside of the 30-day window may be denied.
3. Refunds
3.1 Refund Process
Once your return is received and inspected by our team, we will notify you via email regarding the status of your refund. If the return is approved, a refund will be issued to your original payment method.
- Refunds will exclude the cost of shipping, unless the item is defective or incorrect.
- The refund process may take 5-10 business days to appear in your account, depending on your payment provider.
3.2 Partial Refunds
In some cases, such as if an item is returned with visible damage, missing parts, or signs of use, we may issue a partial refund. The amount refunded will be determined after the product is inspected.
4. Exchanges
4.1 Exchange Process
If you would like to exchange an item for a different size, color, or model, you must return the original item and place a new order for the exchange. Follow the return process outlined above to return the original item. Once your return is processed and refunded, you can purchase the replacement item.
5. Non-Returnable Items
5.1 Non-Returnable Products
The following items are not eligible for return:
- Personalized or custom-made items (unless defective or incorrect)
- Gift cards
- Items marked as “Final Sale” on the product page
- Products that are used or damaged by the customer
If you are unsure whether an item is eligible for return, please reach out to our customer service team at info@parmigianiglow.com for clarification.
6. Refund to Original Payment Method
6.1 Payment Method
Refunds will be processed back to the original payment method used for the purchase. This includes credit cards, debit cards, and payment services such as PayPal.
6.2 Processing Time for Refunds
Please note that the time it takes for a refund to appear in your account may vary based on your payment provider. Typically, refunds can take anywhere from 5-10 business days to process, depending on the financial institution.
7. Late or Missing Refunds
7.1 Late Refunds
If you haven’t received your refund within 10 business days after receiving a confirmation email, please check with your payment provider or credit card company. There may be a delay in processing.
7.2 Contact Us
If after checking with your bank or credit card company, you still have not received your refund, please contact us at info@parmigianiglow.com and we will be happy to assist you further.
8. Shipping Fees and Costs
8.1 Non-Refundable Shipping Fees
Shipping fees for orders are non-refundable, except in cases where the item received is defective, damaged, or incorrect. Customers are responsible for return shipping costs unless the product is defective or the return is due to an error made by ParmigianiGlow.com.
8.2 Return Shipping Costs
In the case of returning an item for reasons other than defect or incorrect items, the customer is responsible for the return shipping costs. We recommend using a trackable shipping method to ensure your return arrives safely.
9. Changes to This Policy
9.1 Policy Updates
ParmigianiGlow.com reserves the right to modify or update this Refund and Returns Policy at any time. Any changes to this policy will be posted on this page, and the updated date will be reflected at the top of the page. Please check this policy periodically to stay informed about our current return and refund procedures.
10. Customer Service Contact Information
If you have any questions about our refund and return policies, or if you need further assistance, please feel free to contact us:
- Email: info@parmigianiglow.com
- Phone: (313) 332-0062
- Address: 18811 Washtenaw St, Harper Woods, Michigan 48225, United States
